Infrastructure needs attention long after deployment. We agree the scope, take responsibility for day-to-day operations and make the work visible through regular reporting.
01
Architecture & migration
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We assess your workloads, design the environment and plan any migration. Dependencies, responsibilities and the operational handover are agreed before the move.
ArchitectureMigrationHandover
02
Monitoring & response
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We monitor the agreed infrastructure, investigate alerts and handle incidents. Priorities, response commitments and escalation paths are defined in your SLA.
MonitoringIncidentsEscalation
03
Security & maintenance
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We manage updates, access and agreed security controls. Maintenance windows and changes are planned with you, with a clear record of completed work.
PatchingAccessMaintenance
04
Backup & recovery
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We define backup coverage, retention and recovery procedures with you. Restore checks and recovery objectives are agreed around the needs of your systems.
BackupsRestore checksRecovery
05
Preventive care
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We review capacity, configuration and recurring alerts. Findings become concrete actions, with priorities, owners and progress visible in your service reports.
CapacityReviewsReporting
06
Kubernetes operations
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For environments using Kubernetes, we agree responsibility for cluster maintenance, configuration and incident handling. The scope follows your architecture and application team.
TechOne provides round-the-clock support for critical incidents in the managed environment. Your SLA defines the covered systems, incident priorities and the response you can expect.
A route to a technician
During onboarding, we establish your incident contact, escalation path and authorised contacts, so the right people can reach us when a critical issue occurs.
Agreed response commitments
We set priorities, response times and communication expectations for your service. Availability and recovery commitments follow the architecture and agreed scope.
Ongoing communication
You receive updates as an incident progresses, followed by a record of the outcome and any follow-up actions within the agreed service scope.
Support that fits your operations.
Critical incidents are covered 24/7. Routine requests and planned work follow the agreed service hours. We establish the incident channel separately during onboarding.
We review your systems, dependencies and operational needs. Together, we identify what should be managed, where the risks are and what the business requires.
02
Design
Agree the design and scope
We propose the architecture, any migration work and the ongoing service. You receive a clear scope, responsibilities, support model and pricing.
03
Operations
Take over and keep improving
We complete the handover, establish access, monitoring and recovery procedures, then manage the environment with regular reviews and a visible record of actions.
We run your environment on Hetzner, a cost-efficient infrastructure provider, and size it to what your applications actually need. You see infrastructure costs and the price of our management separately. TechOne is an independent service provider, not affiliated with Hetzner Online GmbH.
Size for the workload
We assess capacity and utilisation so the environment reflects the resources your applications need, with room for agreed growth.
Understand the total cost
The proposal makes infrastructure, management and any one-off work visible, so you can evaluate the full cost of the service.
Review as needs change
We revisit resource use and operational needs over time, recommending changes where the evidence supports a better fit.
03 / Infrastructure Health Audit
Know where your infrastructure stands.
Start with a standalone assessment before deciding on managed operations. We take over access and knowledge from your team, review configuration and repositories, verify selected parts in the live environment and walk you through the results. It typically takes one to two weeks, depending on the size of the environment.
02Findings rated from low to critical, with their impact
03Numbered recommendations with the expected outcome
04A baseline for regular checks if you continue with us
Who is behind the service
David Máj
Founder, TechOne
TechOneOps is provided by TechOne CZ s.r.o., based in Prague. From the first conversation, you know who is responsible for your infrastructure and who answers when something goes wrong.
My background combines enterprise application development, system integration and production operations. With TechOneOps, we bring that experience to companies that need reliable servers without building their own operations team.
Prevention before incidentsWe look for problems in regular reviews, not only after an alert.
Documented, not rememberedAccess, procedures and changes are written down, so your environment never depends on one person's memory.
A named contactYou know who looks after your environment and how to reach them.
Agreed before promisedScope, response times and costs are agreed in writing before we take over.
We assess your current environment, access and dependencies, then propose a managed setup on Hetzner. If you already use Hetzner, we plan the handover; otherwise, we assess the migration and agree the transition with you.
What does 24/7 support cover?
Critical incidents within the agreed managed environment. The SLA defines priorities, response commitments and escalation. Routine requests and planned changes follow your agreed service hours.
How do you price the service?
We price the service around your environment, responsibilities and support requirements. The proposal identifies infrastructure costs, ongoing management and any initial assessment or migration work.
Can we start with the audit?
Yes. The Infrastructure Health Audit is available as a standalone engagement. It gives you findings and recommended actions before you decide whether to proceed with managed operations.
Start a conversation
Tell us what needs looking after.
Share your current environment, operational challenges and plans. We will discuss the scope of support and a sensible next step for your infrastructure.
Speak to our sales team+420 602 522 876Mon–Fri, 09:00–17:00 · Prague time · Sales enquiries
